01795 857 860

Live remote computer support across the UK.

Virtual Call-Outs for home & business: just £25 (inc UK VAT) including 30 minutes' support.  Local on-site service available.  01795 857 860
Can we help you? chevron-down

Using live remote access technology to help with

  • checkbox Fault Finding
  • checkbox Remote Fixes
  • checkbox Advice / Training
  • checkbox Setup / Installation
  • checkbox Software Updates
  • checkbox Anti-Virus
  • checkbox Optimisation
  • checkbox File Recovery
  • checkbox Regular Healthcheck
  • checkbox Network Setup/Security
  • checkbox Home or Business
  • checkbox Across the UK

Covering your world

PC
  PC  
Mac
  Mac  
Desktop
Desktop
Laptop
Laptop

Enbecom.  Established 2002.

Ready For Action?

When you contact us, we check that you have:

  • Working internet access on your computer
  • The ability to install software

If you have these, we'll explain how to install and use secure remote access software.

We'll talk about the expected price for your fault finding, problem fixing or advice/training session.  Our Virtual Call-Out rate is only £25 inc UK VAT and includes 30 minutes' fault finding and problem fixing.

You then review and agree to our Terms and Conditions - and confirm and pay for your support session.

Your Live Support Session

Call us at the agreed time.  We're on a normal landline number, so if you have enough inclusive minutes, you won't pay for the call.

We'll then get straight to work.  You can watch everything we're doing LIVE on your screen.  Feel free to ask questions along the way.

If we're helping you with fault finding and problem fixing, we'll probably ask you to demonstrate the problem, as well as some other questions.

If we're providing advice or training, we'll go through everything step by step.  All you need to do is watch and make notes!

Further Support

Particularly complicated problem?  Need more advice / training?  Don't worry, we're here to help.

If we're getting towards the end of your pre-paid time, we'll give you an honest estimate of how much more time is needed - and the rates involved - or if it's a fault that we don't think we can fix remotely, we'll tell you (if you're local, we may be able to help you in person).

You're in control.  You can:

  • Extend your live support session (subject to diary space)
  • Book a future slot to continue the support
  • End your support session

Get started now.

Just call us on 01795 857 860,
request a callback or send us your enquiry.

Local on-site support available

If you're in the Maidstone, Medway or Swale areas of Kent, we can help you in your home or business with in-person support.

This is ideal for issues that can't be solved remotely, or if you prefer the face-to-face approach anyway!

Call or email us for a quote.

 

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