When you contact us, we check that you have:
- Working internet access on your computer
- The ability to install software
If you have these, we'll explain how to install and use secure remote access software.
We'll talk about the expected price for your fault finding, problem fixing or advice/training session. Our Virtual Call-Out rate is only £25 inc UK VAT and includes 30 minutes' fault finding and problem fixing.
You then review and agree to our Terms and Conditions - and confirm and pay for your support session.